Dhaka7App FAQ – All Your Questions Answered in One Place

No. Under Dhaka7App's policy, each individual may only operate one account. Attempting to open multiple accounts using the same mobile number, email address, or device may result in all associated accounts being permanently closed.

KYC verification is required before your first withdrawal or when you exceed certain transaction limits. Upload a clear photo of your National ID (NID) or passport in Account Settings. Verification is typically completed within 24 hours.

Yes, Dhaka7App is strictly for users aged 18 and above. Date of birth is verified during registration and confirmed via ID during KYC. Accounts belonging to minors will be permanently closed.

Yes, but it cannot be done directly — your number must be updated through the support team via KYC verification. You'll need to prove ownership of both the old and new numbers. The process takes 1–3 business days.

To close your account, contact support via live chat or email. Make sure to withdraw any remaining balance before closing. If you're closing for responsible gaming reasons, a self-exclusion option is also available.

On the login page, click "Forgot Password?" Enter your registered mobile number and an OTP will be sent to you. Use the OTP to set a new password. If you have trouble, contact Live Chat support.

No, opening an account on Dhaka7App is completely free. There are no registration fees. You can start playing as soon as you make your first deposit.

Dhaka7App supports deposits via mobile banking, bank transfer, and e-wallets. Visit the Deposit page for the latest available options — all methods are listed there.

The minimum deposit amount on Dhaka7App is BDT 200, applicable for both mobile banking and bank transfer. To qualify for the 100% first deposit bonus, make sure your deposit meets the required minimum amount.

Mobile banking deposits are generally instant — credited within seconds to a few minutes. Bank transfers may take up to 15–30 minutes. If you run into any issues, contact support.

Dhaka7App does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transaction fees. Check your provider's charges before making a deposit.

Wait 30 minutes first. If the funds still haven't arrived, contact our Live Chat support with your transaction reference number, a screenshot, and the amount. We'll verify and resolve the issue promptly.

The daily deposit limit depends on your account's KYC level and transaction history. Standard accounts have lower limits, while fully verified accounts receive higher ones. You can also set your own deposit limit through the responsible gaming settings in your account.

No, this is strictly prohibited. Deposits must be made from a payment method registered in your account name. Using a third-party account or card may result in the deposit being cancelled and your account suspended.

Withdrawal requests are typically processed within 1–24 hours. Verified KYC accounts are processed faster. Mobile banking withdrawals are generally quicker than bank transfers.

The minimum withdrawal amount on Dhaka7App is BDT 500. Requests below this limit will not be processed. Before withdrawing, make sure all bonus wagering requirements have been met.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, attempting to withdraw to a third-party account, or detection of unusual account activity.

No, bonus funds cannot be withdrawn directly. Each bonus comes with a wagering requirement — for example, you may need to wager 30x or 40x the bonus amount. Withdrawal is only available after the requirement is fully met.

Yes, a request can be cancelled while it is still in "Processing" status. Once approved, cancellation is no longer possible. Contact Live Chat quickly if you wish to cancel.

Daily and monthly withdrawal limits depend on your account type and KYC level. VIP members enjoy higher limits. Check your account settings or contact the support team to find out your specific limits.

Dhaka7App generally does not charge any withdrawal fees. However, your bank or mobile banking provider may apply their own incoming transfer charges. This is outside Dhaka7App's control.

A 100% bonus is automatically applied to your first deposit after registration. A specific wagering requirement must be met before the bonus can be used. Full terms and conditions are available on the Promotions page.

Dhaka7App regularly returns a portion of members' daily or weekly losses as cashback. Cashback rates and terms are available on the Promotions page and in your personal dashboard.

Share your referral code with a friend. When they register and make their first deposit using your code, you will receive a referral bonus. Your referral code can be found in your account dashboard.

You can generally have one active bonus at a time. You may be restricted from claiming a new bonus until the current one's wagering requirements are met. However, some special promotions can run simultaneously — check the Promotions page for details.

Bonus balance can be used in most games. However, some games may not count toward bonus wagering requirements. The eligible games are listed in the detailed terms of each bonus.

Yes, claiming a bonus is entirely optional. You can play with real money without any bonus and withdraw your winnings directly, with no wagering requirements attached.

Any unused bonus balance is automatically removed from your account once it expires. Make sure to use your bonuses on time. You'll receive a notification before a bonus expires.

Dhaka7App offers slots, Live Casino (baccarat, roulette, blackjack), fish games, Sports Betting (cricket, football, tennis), and much more — with over a thousand games in total.

Bet limits depend on the game type. Slots generally start from BDT 1. Live Casino and Sports Betting have their own separate limits. The limits are clearly displayed in each game's interface.

Yes, all Live Casino games on Dhaka7App are mobile-optimized. For the best experience, use a 4G or Wi-Fi connection. You can play with real dealers via HD video streaming.

If your internet connection drops during a game, any active bets are automatically saved on the server. Once you reconnect, you can view the game result. If you notice any errors or irregularities, please contact support.

You can bet on cricket, football, tennis, basketball, volleyball, hockey, and many more local and international tournaments. In-play betting on live matches is also available.

Yes, as part of its responsible gaming commitment, Dhaka7App publishes RTP information for all slots and casino games. You can view the RTP from the game info or interface.

Some slots offer a demo mode where you can learn the game using virtual credits. However, Live Casino and Sports Betting are not available in demo mode. Winnings from demo mode cannot be withdrawn.

Yes, Dhaka7App is an internationally licensed gaming platform. All transactions are secured with SSL 256-bit encryption and the platform operates in line with international responsible gaming standards.

Dhaka7App follows a strict privacy policy. Your personal data is never sold or shared with third parties. All data is stored on encrypted servers in accordance with international security standards.

Change your password immediately and notify our Live Chat support. The support team will review your account activity and secure your account if necessary.

Yes, you can enable 2FA from Account Settings. Once active, an OTP will be sent to your mobile each time you log in. This adds an extra layer of security and blocks unauthorized access.

Dhaka7App will never ask for your password or OTP via SMS, social media, or unfamiliar links. If this happens, it is a scam. Do not share any information through those links — report it to our official support immediately.

Absolutely. Dhaka7App is firmly committed to responsible gaming. Features include deposit limits, session time limits, cooling-off periods, and self-exclusion. For more details, Responsible Gaming View page.